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REGISTRATION ANSWERS
I registered, but
never received a confirmation email. What do I do?
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Please be patient as it may take up to an hour to process your
registration request. If you have not received your confirmation
email within an hour, there are a few possible explanations.
Your local email server may be busy. You may have entered an
incorrect or misspelled email address in the registration
form. Or, you may have Bidville's emails blocked from your
mail server, please make sure to also check your "bulk" mailbox.
The best thing to do is request your confirmation email again by
Clicking Here. If you do not receive this confirmation in the
next 24 hours, you may want to contact Bidville using the Contact Us
form.
Does Bidville require my credit
card when I register?
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You can register with Bidville without using a credit card.
However, if you plan on selling items, you will be asked for a valid
credit card number in order to post auctions.
How do I update my registration
information?
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You may update your personal registration information at any time by
visiting Bidville's Edit Personal
Information page. You will be required to Sign
In before accessing this area.
What do I do if I forget my
password?
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Go to the Forgot
My Password section of Bidville. There you will be asked to
provide your registered Nickname or Email Address. You will then be
sent an email (within 1 hour) that will contain step by step
instructions on how to resolve your password problems.
Can I change my Bidville
Nickname/Username?
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You may change your Nickname/Username at any time by visiting
Bidville's Edit Personal
Information page. You will be required to Sign
In before accessing this area.
Bidville discourages members from frequently changing their Nickname
as it is how others come to recognize you. Continuously changing
your Nickname might lead other members to believe that you have
something to hide. You should choose a Nickname that will suit you
for the long duration of your membership with Bidville.
I want to change my email
address. Do I have to register again?
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If you would like to change your email address, you may do so by
visiting Edit Personal
Information page. You will be required to Sign
In before accessing this area. You do not
need to register again and doing so may cause problems with your
account.
BIDDING ANSWERS
Is
it possible to lower or retract my bid? Back
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At this time, it is not possible to lower or retract a bid once it
is placed.
Please be very careful when you bid and only place bids that
you intend to follow through with.
After
I place a bid, can I increase my maximum bid (proxy bid)?
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Yes. As long as the auction has not closed, you may submit a new
maximum bid.
Where
can I get more information about the seller?
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You can easily learn more about the seller by browsing through their
feedback profile. This is an excellent way to find out
about a seller's trading habits and prior dealings on Bidville.
You may also visit a seller's "About Me" page to see what information they provide about themselves.
Why didn't my bid appear on the item's auction
page?
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Your bid will not be recorded if you do not properly complete the
following steps:
- After reviewing the item(s) you want to bid on, enter your maximum bid
amount, nickname and password in the spaces provided. Then
click on "Review Bid".
- Review your information and click on the
"Submit this Bid" button.
Upon completing these first two steps, you should be
taken to a bid confirmation page where you will be notified if you
are the current high bidder.
Will
the system allow me to bid against myself?
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No, bidders are not able to bid against themselves. If you
attempt to place a bid against yourself, you may end up raising your
maximum proxy bid, but your current bid will not be affected.
Why
am I immediately outbid every time I place a bid?
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This means that another bidder has placed a maximum (proxy) bid higher
than yours. As soon as your bid was confirmed, our system raised the
other member's bid above yours just enough to make them the current
highest bidder.
How
will I know if I am outbid?
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We will send an email to notify you if you have been outbid. It
is in your best interest to visit Bidville periodically due to
possible delays with emails.
Why
did my bid jump up so high?
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If you are bidding in a Reserve auction and you set your
maximum bid at a price that is equal or higher than the seller's
reserve price, your bid will automatically be raised to meet it. For
example, a seller sets a minimum bid at $20 and a reserve price at
$50. If you set your maximum bid at $70, your bid will automatically
jump to $50 and it will be noted that the reserve price has been
met.
Another situation where your bid might jump is when another bidder
places a higher maximum bid. Our system will automatically place
your bid, up to your set maximum bid, on your behalf.
What
if I cannot contact the seller?
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Please be patient as the seller may have encountered a personal
emergency or has been unable to respond to his/her email. If
you are unable to contact the seller within a reasonable amount of
time, we encourage you to leave appropriate feedback to warn others.
What
do I do if the seller decides not to sell the item?
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Although we do encourage buyers and sellers to follow through with
their business obligations, Bidville cannot force anyone to complete
a transaction if they choose not to. If this situation does occur,
bidders are encouraged to take action by leaving suitable feedback
for the seller to warn others.
Is
there a limit to the number of items I can bid on?
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New members are limited to
bidding on 10 items per 10 day period. This restriction was put
into effect to help protect our sellers from malicious
"deadbeat" bidders. The 10 item restriction is
removed if you become a Verified
Member. Or, it is removed when you achieve an overall
feedback rating of at least +1. Once this happens, you are
free to bid on as many items as you wish.
Selling Answers
What are FSF?
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Final Success Fees (FSF)
are a minimal percentage(%) of each sold item on Bidville. The FSF
structure can be found here.
What are Enhancements?
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Enhancements are used to help your
auctions stand out to buyers. For a list of enhancements and the fees
click here.
What are Enhancement Fees?
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Enhancement fees can be found
here.
What
do I need to get started selling on Bidville?
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First, you need to
register with us by filling out the Registration
Form. Then, you will have to "verify" your
membership by placing a valid credit card on file with us.
Are
there any other fees to use Bidville?
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There are no Listing Fees on Bidville.
There are Final Success Fees (FSFs). However, there are many optional fees that you may
or may not decide to incur. There are optional fees for
placing your auction in the Photo Gallery or Featured
area of Bidville. There are also fees to make your auction
title BOLD or add a Gift Icon to your item.
When you post an auction, Bidville makes it very clear which
services are optional. If you decide not to use any of these
services, simply bypass them on the form. In that case, your
listing will be completely free.
To view Bidville fee schedule, click here.
What types of payment will Bidville
accept?
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Once you have created a Seller Account,
Bidville will have your valid credit card on checking account on
file. It will be used for routine payment of any fees
you have accumulated. We will send notification of any fees
associated with your account twice per month via email. On the
1st and 15th of each month, your credit card will be charged for any
fees owed to Bidville totaling $1 or more. If you owe less
than $1 we will not charge your card, but the balance will carry
over to the next billing period.
You will also be charged any time you
accumulate over $10 in optional enhancement fees. This charge will happen on
the same day you accumulate the fees, not on the 1st or 15th of the month.
Once the
auctions starts, is it possible to revise my item information?
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As long as no bids have been placed on your auction, you can edit or
change any information by visiting the TrackPal
section of Bidville. Doing so will require that you are signed
in first. Then, click on the Edit
Open Auctions link. Another way to edit your item is to
visit the auction's details page. If you are currently signed
in, you will see the option to edit the auction in the Bidding Box
on the right side of the page.
Once the bidding has started, it is impossible to change any
features of the auction. You may, however, add new information to
the item's description. For this reason, Bidville asks you to
review your information before submitting your auction.
How do I
end my auction early?
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As a seller, should you decide not to sell your item, you may close
your auction early by visiting the TrackPal
section of Bidville. Doing
so will require that you are signed
in first. Then, click on the End
an Auction Early link. Another way to end an auction is to
visit the auction's details page. If you are currently signed
in, you will see the option to end the auction in the Bidding Box on
the right side of the page.
Be advised, if your auction has
received bids, you are obligated to sell the item to the highest
bidder (provided the Reserve Price was met).
What do I
do if I am unable to contact the winning bidder?
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If you are unable to contact the winning bidder within a reasonable
amount of time (we suggest 3 business days as not everyone responds
to his/her email daily), you may offer your item to your
second-highest bidder. However, you will not be able to post
feedback for the second-highest bidder. You may leave
appropriate feedback about the winning bidder though. Please
click here
to apply for a FSF Refund.
BROWSING ANSWERS
Can
I find an item by its auction number?
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Yes. Go to the Search
area and click on the "By Item Number" link near the top
of the page. Enter the auction number in the box provided and click
on "Search". The listing that you requested should then
appear.
Can I find a list of all the items I have bid on?
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There are two ways which you can view a list of items you have bid
on:
- Go to the Search
area and click on the "By Bidder" link. Enter your own
Nickname in the box provided and click on the "Search"
button.
- Go to the TrackPal
section of Bidville. This area will require that you be signed
in. Then, click on the "View
Your Bidding History" link.
Can I find a list of all the items I am selling?
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There are two ways you can view all the items you are selling:
- Go to the Search
area and click on the "By Seller" link. Enter
your own Nickname in the box provided and click on
"Search".
- Go to the TrackPal
section of Bidville. This area will require that you be signed
in. Then, click on the "View
Open Items" link. You will also find options to
view "Items
with Bids" only or to view your "Closed
Items".
Can I find
all items listed by a particular seller?
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Yes. Go to the Search
area and click on the "By Seller" link. Enter the
seller's Nickname in the box provided and click on
"Search"
What is a Hot
Item?
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Auctions that receive more than 4 bids are referred to as Hot Items
and receive a special 
icon next to their auction title.
What does the feedback icon mean?
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What does the sunglasses 
icon mean?
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This icon next to a member's User Name means they have changed their User Name in the past 30 days.
What does the shield 
icon mean? What is VIP?
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This icon next to a member's User Name means their identity has been verified by telephone. To learn more about
the VIP Program, Click Here.
What is a "fixed price" item?
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A fixed price item is when
the seller sets the minimum bid and the Take It Price at the same
amount. When this occurs, bidding is not possible for the
item. The first bid will meet the Take It Price and the item
will be sold at that price. Therefore, we call these
items "fixed
price".
You may also notice that these
items do not always display an Ending Date. This is because
the item will be listed until there is a winner.
Since bidding is not really possible, there is no need to end this
auction at a specific time. The first bid wins.
GENERAL ANSWERS
What is
"Bidville Credit"? Can I pay for items I've won
using "Bidville Credit"?
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Bidville Credit is purchased by sellers and placed in their Bidville
account. It can be used to place any of our optional services
on an auction. For example, a seller may use the credit to
place an auction in the Photo Gallery or Featured section of
Bidville.
Bidville Credit can not be used to pay for items that you have won
and is not equivalent to cash. Credit is also non-refundable
and non-transferable.
How do I
know how much "Bidville Credit" I have?
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You can check your credit balance at any time by visiting the TrackPal
section of Bidville. Doing
so will require that you are signed
in first. Then, click on the My Account link. This area will show details of
any optional services you have purchased for your items.
I have
"Bidville Credit" but don't remember purchasing it.
How did I get it?
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From time to time, Bidville awards members free credit. In the
past, we have had "Sign-up Bonuses", and "Referral
Rewards" programs. You may have received credit during
these specials.
What is a
Featured Seller? How do I become a Featured Seller?
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Every day, six "Featured Sellers" are randomly chosen by
our computers. The lucky sellers will automatically have links
on the Bidville homepage that direct bidders to their items.
To qualify for the daily drawing, sellers must have be enrolled in the VIP program and have at least 50 active
auctions at the time of the drawing.
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